POLICIES

It is mandatory that this list of policies be reviewed before work is to be done, a copy of policy agreements will be sent to your email after payment is made. When payment is made to begin work, all clientele are agreeing to company policy.

Code of Conduct

Professionalism, and a polite mannerism is to be maintained at all times. I will no longer work with anyone who is rude and seeking to exploit my services for any reason. If we are to create excellent work together, excellent communication and participation from all clientele is necessary.

In working with Jupiter Jewelry CAD, you are agreeing to engineering standards set by the Gemological Institute of America, as well as my own experiences at the bench. Specifically this means that manufacturing requirements, minimum metal thicknesses, and engineering recommendations will be acknowledged by clientele. If you or your client are unable to agree on structurally sound designs, you are accepting all future damage risks associated with the jewelry piece, the CAD file will be sent to you, and Jupiter Jewelry CAD will continue to retain the non-refundable CAD fee.

Payment

Payment for all services are to be received in full, upfront, and are non-refundable.

Revisions: 3 max, additional fee per revision after

Each CAD service comes with 3 free revisions, and only 3, this is non-negotiable. Clientele are free to relay as many changes as they want, per revision, at a maximum of 3 opportunities. Beyond 3 revisions, there will be a fee per subsequent revision. Clientele must have concrete design choices established before CAD work begins. I offer separate design services to help solidify design before a CAD file begins.

Inspiration Photos: 5 max, limit of 2 AI photos

Inspiration photos will not exceed a maximum of 5 photos, within these 5 photos there is a limit of 2 AI generated photos. Non-negotiable.

The reason for this policy is once again to solidify design choices and move clientele towards an end product that is actually achievable. Too often, very different photos of jewelry are sent with absolutely no direction on how to combine them all. That said, clients are free to hand in 5 very different photos with the explicit understanding that I will create a CAD with full artistic liberty, using the photos as inspiration.

Design Duplication

I will not put myself in the legal battlegrounds of duplicating couture brands for cheaper prices. Your new design can be inspired by these brands, but exact duplication of them will not happen.

Turnaround

Turnaround time subject to availability, first come first serve.

Work does not begin until Jupiter Jewelry CAD is in possession of the following information:

Ring size: It is mandatory that the correct ring size be submitted in the first design request. A ring size change while in the middle of working incurs a separate fee, and is not included in the 3 free available revisions. If the fee is not paid the CAD will be sent at the ring size given at the time of the design request. Not providing a ring size at all results in the CAD being produced at a standard size 7.

Existing stones: Exact details about all pre-existing stones are to be included in the design request. The length, width, AND depth of all stones will be measured in mm and sent in email. If stones need to be pulled and supplied to me at a later date, please note it will be considered as one of the 3 allowed revisions to adjust a CAD with client-supplied stones. If you or your client have unique, non-calibrated stones that require scanning, fantasy-cuts for example, please mention it with your design request.

Existing rings: If you or your client intend to wear a new design adjacent to an existing ring, on the same finger, information about that ring must be submitted. If this is not done at the time of the initial design request, clients assume the risk that the new ring and old ring will never fit together. Designs must be engineered to fit against existing rings. Instructions will be provided to you on what I will need.

Gold weight limits, if any: It is the responsibility of the person submitting the design request to inform on client budget limits. In the past, this has been relayed to me with a maximum gram weight to adhere to when building a CAD. That said, if it is not physically possible to build a client’s request without exceeding gold weight limits due to manufacturing requirements, this will have to be re-negotiated between you and your client.

Design photos/direction: Clear and concise design choices should be relayed. Please provide photos and a solid design direction for faster turnaround.

Jupiter Jewelry CAD has the right to refuse continued service to any clientele that cannot adhere to company policies, while retaining the non-refundable service fee for labor expended. If an agreement cannot be reached, all clients will still be given their CAD file in its present working condition to move forward with for themselves.